Visitor FAQs
We’ve set out below some of the answers to the questions we get asked most often; if you can’t find the answer here, simply call us on 01892 862848 or email us at info@patshow.co.uk.
How do I register for PATS?
Do I need to register to enter the show?
I’ve lost my e-ticket and visitor reference details. Do I need to re-register?
How much does it cost?
Can I bring a colleague or guest?
Is PATS open to the general public?
What are the opening times?
What refreshments facilities are at the show? Do you cater for special diets?
What are the car parking facilities for visitors at the venue?
What access and facilities do you have for disabled visitors?
How do I register for PATS?
You can register online, over the telephone or we can mail you a leaflet to register your details by post. Simply call us on 01892 862848.
Do I need a ticket to enter the show?
Yes. You will need to register for the show, either on the door or prior to the event. Registering in advance is the quickest, easiest way to visit. Once you’re registered, we’ll email you your e-ticket. On arrival, simply scan your e-ticket at one of the registration points to receive your official PATS 2013 badge. Once your badge is printed, you will have full access to enter the show.
If you can’t print your e-ticket, simply make a note of the Badge Reference Number and bring it along to the registration point at the show to get your Badge. Or if you have a smartphone, then you can scan this at one of the special barcode scanners at one of the registration points.
If you don’t have email, you can elect to receive your ticket by post; these are usually sent about two weeks ahead of the show.
I’ve lost my e-ticket and visitor reference details. Do I need to re-register?
Register here and enter your name and email address at the prompt; your reference number will be emailed to you. You can then print your visitor reference number or make a note of it to bring it along. If you have any problems, just call us on 01892 862848 and we can access your details to confirm your visitor reference number for you.
How much does it cost?
Registration and entry to PATS is completely free of charge. We also offer all visitors:
- Free participation in all seminars and demonstrations
- Free parking (on street parking in Harrogate on Sunday and park and ride on Monday)
- Free show catalogue with full listings of all exhibitors
- Free tea or coffee
Can I bring a colleague or guest?
Yes; you can bring along as many people as you wish, but they must be members of the trade and registered to visit – either on the day or in advance. Registering a colleague is easy. Simply use the reference number on your e-ticket to access your details and add theirs under “Register a colleague”.
Is PATS open to the general public?
No. PATS is a trade-only event; it’s open to retailers, distributors, manufacturers or other professionals in the pet supplies market.
What are the opening times?
PATS Harrogate 2013
Sunday 15th September from 9.00am until 5.00pm
Monday 16th September from 9.00am until 4.00pm
PATS Sandown 2014
Tuesday 18th March from 9.00am until 5.00pm
Wednesday 19th March from 9.00am until 4.00pm
What refreshments facilities are at the show? Do you cater for special diets?
Your PATS visit includes a free tea or coffee upon arrival. Both venues also offer a wide variety of hot and cold food, snacks and drinks.
For more details of Harrogate bars, restaurants and cafes click here. Information on catering at Sandown Park will be announced nearer the show.
We regret we are unable to cater for individual dietary needs; if you have special requirements, please contact the venue direct:
Harrogate International Centre
Tel: + 44 (0)1423 500500
Sandown Park
Tel: + 44 (0) 1372 464348
What are the car parking facilities for visitors at the venue?
PATS Sandown
Parking for visitors to PATS is free of charge. The main car park is situated in front of the building. More details about accessibility either by road or rail (including details of the free courtesy bus from the station) can be found here.
There are marked disabled parking bays are available near the main entrance.
PATS Harrogate
The on street parking in Harrogate on Sunday is FREE and there is a park and ride system in operation on Monday. There are also 1,200 spaces at the nearby Jubilee and Victoria car parks (payment required). For more details about accessibility, including spaces for Blue Badge holders, click here.
What access and facilities do you have for disabled visitors?
Both venues offer full access for disabled visitors. Guide dogs, Hearing dogs and Assistance dogs are all welcome. If you have specific concerns, please call us on 01892 862848 or by email at info@patshow.co.uk or contact the venue direct on:
Sandown Park
Tel: + 44 (0)1372 464348
Harrogate International Centre
Tel: + 44 (0)1423 500500
Sandown Park – Disabled Access & Facilities
Marked disabled parking bays are available near the main entrance. Entrances to the Main Grandstand, Esher Hall and the Eclipse Pavilion are all accessible by wheelchair, some assisted by ramps. Lift access is available to all floors in the Main Grandstand and the Eclipse Pavilion.
Disabled toilets are located on all floors in the Main Grandstand and Eclipse Pavilion.
Wheelchair hire is available at Sandown Park free of charge, however it is very limited. You are able to pre-book this facility based on a first come, first served basis. Please contact Amelia Tyson on +44 (0)1372 461216 for more details and to book. Wheelchairs can be collected from the Security Desk in the Main Grandstand Foyer.
Harrogate – Disabled Access & Facilities
The PATS trade show takes place in Halls M, B & C, which are on the same level and offer easy access to the whole show for disabled visitors.
Disabled access is located to the left of the main entrance (Hall M) through a street level door, or between Halls B and C there is an disabled lift from the car park.
Disabled toilets are located at the entrance of Hall M and between Halls B & C.
If you require a motorised scooter these are available to hire from Able to Enable on 01423-880882 or Shopmobility on 01423-556778.
