Visitor FAQs

PATS is held at the Telford International Centre

Telford International Centre
St Quentins Gate
Telford
Shropshire
TF3 4JH

+44 (0)1952 281500

View How to get to PATS for travel information.

You can  register for free online.

Yes, you will need to register for PATS. This can be done either on arrival or prior to the event, both options are free of charge.  

Registering in advance is the quickest and easiest way, once you’ve registered your ticket will be emailed to you for you to print.   On arrival you can collect a lanyard and badge holder. Should you wish, you can get your badge printed at one of the registration points on your arrival at PATS. Your badge gives you full access to enter the show.

No, simply click on  PATS registration and login to your account.  This will take you to your registration Summary page, which has all the details of your booking.  If you have forgotten your password, click the reset link and follow the prompts.  If you have any problems, just call us on +44 (0)1892 862848 and we can access your details and resend your confirmation email.

Registration and entry to PATS is completely free of charge.  We also offer all visitors:

Free participation in all seminars and demonstration
Free tea or coffee voucher for all visitors (not valid at Costa)
Free wi-fi
Free visitor parking for up to 1300 cars on a first come first served basis - with further parking available at a charge in surrounding car parks.

Arrive before 10am and receive a free breakfast voucher.  Valid against a breakfast roll/bap/croissant/Danish pastry

Yes; you can bring along as many people as you wish, but they must be members of the trade and registered to visit – either on the day or in advance.  Registering a colleague is easy.  Simply click on the link in your confirmation email or login to your account.  Either way, you will be directed to your registration summary page.  Once on this page, either click on the ‘Invite’ active link or scroll to the ‘Invite a colleague’ button and enter their email address and click the ‘Invite via email’ link.

No.  PATS is a trade-only event; it’s open to retailers, distributors, manufacturers or other professionals in the pet & aquatics supplies market and is at the discretion of the exhibition organiser. Please see   Admissions Policy for further details.

With the exception of assistance dogs, other service animals and animals on stands, no pets or animals of any description will be allowed into the Event.

Please make arrangements for their care prior to arriving at the show. There is a Doggy Day Care located close to the exhibition centre called K9 Anytime.

As this is a trade event children under 16 years of age can be admitted to the show, however they must be accompanied by a responsible adult.

PATS 2024 Opening Times
Sunday 29th September 09:30 - 17:00
Monday 30th September 09:30 - 17:00
Tuesday 1st October 09:30 - 16:00

Your PATS visit also includes a free tea or coffee upon arrival*. The International Centre Telford offers a wide variety of hot and cold food, snacks and drinks. (*Not redeemable at Costa)

All attendees at PATS will be able to use their own re-fillable water bottles to keep hydrated for free. 

Telford International Centre is a cashless venue and payment for catering or any services will need to be made by debit or credit card.

Free breakfast voucher availalbe to the first 500 visitors to PATS each day. Valid against a breakfast roll/bap/croissant/Danish pastry

For more details of Telford bars, restaurants and cafes please visit Where to eat

Please check out the deals and discounts offered at local restaurants for PATS visitors

For exhibitors or visitors that are staying in adjacent hotels we would advise that, wherever convenient, you leave your vehicles parked at your hotel and walk to the venue.

Visitor parking is free of charge at PATS, subject to availability.  Marked disabled parking bays are available near the main entrance - further information see 'What access and facilities do you have for disabled visitors?' below. 

There are 1,300 free visitor car parking spaces on site, available on a first come first served basis. Once these car parks are full there are many other options for parking at a charge in the surrounding multi-storey car parks.

On arrival at the International Centre Telford, those drivers with an official disabled badge should inform the venue car park security on the main gates.  They will then direct you to the designated parking area.

Disabled parking is available in Car Park 2 & 4, next to the main entrance.  All access from the car park is on a level surface.  There are automatic doors for wheelchair access into the main concourse area for TIC.

Scooters and wheelchairs can be pre-booked prior to visiting the venue by calling 01952 281 500.

Access to the upper concourse area is via a lift in the main reception area.  Please see internal signage or ask a member of staff for any assistance.

There are disabled toilets available throughout the International Centre.  Locations include:-

1. Lower concourse
2. Upper concourse
3. Hall 3 Foyer
4. Hall 1
5. Hall 1 Foyer

Telford International Centre is a cashless venue and payment for catering or any services will need to be made by debit or credit card.

There are no cash machines available within the venue.

There is free WiFi at PATS with no code or password required, simply login to TICUK wifi and connect automatically

Full information available here