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FAQ's

We’ve set out below some of the answers to the questions we get asked most often; if you can’t find the answer here, simply call us on 01892 862848 or email us.

How do I register for PATS?

You can register online or over the telephone.  Simply call us on 01892 862848.

Do I need to register to enter the show?

Yes. You will need to register for the show, either on arrival or prior to the event.  Registering in advance is the quickest and easiest way, as once you’ve registered, we’ll either email you or post you your e-ticket.   On arrival, simply scan your ticket at one of the registration points to receive your official PATS 2018 badge. Once your badge is printed, you will have full access to enter the show.

If you can’t print your e-ticket, simply make a note of the Badge Reference Number and bring it along to one of the manned registration points at the show, or if you have a smartphone, then you can scan this at one of the special barcode scanners.

I have lost my eticket and visitor reference details. Do I need to reregister?

No, simply click on PATS registration and login to your account.  This will take you to your registration Summary page, which has all the details of your booking.  If you have forgotten your password, click the reset link and follow the prompts.  If you have any problems, just call us on 01892 862848 and we can access your details and resend your confirmation email.

How much does it cost?

Registration and entry to PATS is completely free of charge.  We also offer all visitors:
 
  • Free participation in all seminars and demonstrations
  • Free parking for up to 1300 cars
  • Free show catalogue with full listings of all exhibitors
  • Free tea or coffee voucher for all visitors*
  • Free wi-fi

    * valid at all catering points, excluding Costa

Can I bring a colleague or guest?

Yes; you can bring along as many people as you wish, but they must be members of the trade and registered to visit – either on the day or in advance.  Registering a colleague is easy.  Simply click on the link in your confirmation email or login to your account.  Either way, you will be directed to your registration summary page.  Once on this page, either click on the ‘Invite’ active link or scroll to the ‘Invite a colleague’ button and enter their email address and click the ‘Invite via email’ link.

Is PATS open to the general public?

No.  PATS is a trade-only event; it’s open to retailers, distributors, manufacturers or other professionals in the pet supplies market.

Can I bring my dog or other pets to the show?

Unfortunately dogs (except Registered Assistance Dogs) or other animals are not allowed into the show halls. Please make arrangements for their care prior to arriving at the show.

Are children allowed into the show?

As this is a trade event children under 16 years of age can be admitted to the show, however they must be accompanied by a responsible adult.

What are the opening times?

PATS Telford 2018

Sunday 23rd September 2018
9.30am – 5.00pm

Monday 24th September 2018
9.30am – 4.00pm

What refreshments facilities are at the show? Do you cater for special diets?

Your PATS visit includes a free tea or coffee upon arrival within the halls and the International Centre Telford offers a wide variety of hot and cold food, snacks and drinks. 

For more details of Telford bars, restaurants and cafes please visit the Where to eat page

What are the car parking facilities for visitors at the venue?

For exhibitors or visitors that are staying in adjacent hotels we would advise that, wherever convenient, you leave your vehicles parked at your hotel and walk to the venue.

Car parking is free of charge for exhibitors & visitors at PATS 2018.  Marked disabled parking bays are available near the main entrance.  There are 1,300 free car parking spaces on site.

What access and facilities do you have for disabled visitors?

On arrival at the International Centre Telford, those drivers with an official disabled badge should inform the venue car park security on the main gates.  They will then direct you to the designated parking area.

Disabled parking is available in Car Park 2 & 4, next to the main entrance.  All access from the car park is on a level surface.  There are automatic doors for wheelchair access into the main concourse area for TIC.

Access to the upper concourse area is via a lift in the main reception area.  Please see internal signage or ask a member of staff for any assistance.

There are disabled toilets available throughout the International Centre.  Locations include:-

1. Lower concourse
2. Upper concourse
3. Hall 3 Foyer
4. Hall 1
5. Hall 1 Foyer

What WiFi facilities are there at PATS Telford?

There is free WiFi at PATS Telford
WiFi account is TICUK
The username and password for this is PATS18