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FAQ's

We’ve set out below some of the answers to the questions we get asked most often; if you can’t find the answer here, simply call us on 01892 862848 or email us.

Where is PATS Sandown held

PATS Sandown is held at the Sandown Park, Esher

Sandown Park
Portsmouth Road
Esher
Surrey
KT10 9AJ

+44 (0)1372 464348

How do I register for PATS?

You can register online or over the telephone.  Simply call us on 01892 862848.

Do I need to register to enter the show?

Yes. You will need to register for the show, either on arrival or prior to the event.  Registering in advance is the quickest and easiest way, as once you’ve registered, we’ll either email you or post you your e-ticket.   On arrival, simply scan your ticket at one of the registration points to receive your official PATS 2019 badge. Once your badge is printed, you will have full access to enter the show.

If you can’t print your e-ticket, simply make a note of the Badge Reference Number and bring it along to one of the manned registration points at the show, or if you have a smartphone, then you can scan this at one of the special barcode scanners.

I have lost my eticket and visitor reference details. Do I need to reregister?

No, simply click on PATS registration and login to your account.  This will take you to your registration Summary page, which has all the details of your booking.  If you have forgotten your password, click the reset link and follow the prompts.  If you have any problems, just call us on 01892 862848 and we can access your details and resend your confirmation email.

How much does it cost?

Registration and entry to PATS is completely free of charge.  We also offer all visitors:
 
  • Free participation in all seminars and demonstrations
  • Free parking for up to 1400 cars
  • Free show catalogue with full listings of all exhibitors
  • Free tea or coffee voucher for all visitors*
  • Free Wi-Fi

Can I bring a colleague or guest?

Yes; you can bring along as many people as you wish, but they must be members of the trade and registered to visit – either on the day or in advance.  Registering a colleague is easy.  Simply click on the link in your confirmation email or login to your account.  Either way, you will be directed to your registration summary page.  Once on this page, either click on the ‘Invite’ active link or scroll to the ‘Invite a colleague’ button and enter their email address and click the ‘Invite via email’ link.

Is PATS open to the general public?

No.  PATS is a trade-only event; it’s open to retailers, distributors, manufacturers or other professionals in the pet supplies market.

Can I bring my dog or other pets to the show?

Unfortunately dogs (except Registered Assistance Dogs) or other animals are not allowed into the show halls. Please make arrangements for their care prior to arriving at the show. 

Are children allowed into the show?

As this is a trade event children under 16 years of age can be admitted to the show, however they must be accompanied by a responsible adult.

What are the opening times?

PATS Sandown 2019

Sunday 10th February 2019
9.30am – 5.00pm

Monday 11th February 2019
9.30am – 4.00pm

What refreshments facilities are at the show? Do you cater for special diets?

Your PATS visit includes a free tea or coffee upon arrival within the halls and Sandown offers a wide variety of hot and cold food, snacks and drinks. 

For more details of Sandown bars, restaurants and cafes please visit the Where to eat page

What are the car parking facilities for visitors at the venue?

There is 1400 free car parking spaces for visitors to PATS Sandown.

Car parking is free of charge for exhibitors & visitors at PATS 2019.

What access and facilities do you have for disabled visitors?

Entrances to the Main Grandstand, Esher Hall and the Eclipse Pavilion are all accessible by wheelchair, some assisted by ramps.  Lift access is available to all floors in the Main Grandstand and the Eclipse Pavilion.   

Disabled toilets are located on all floors in the Main Grandstand and Eclipse Pavilion.

Wheelchair hire is available at Sandown Park free of charge, however it is very limited.  You are able to pre-book this facility based on a first come, first served basis.  Please contact Claire Tilbury on +44 (0)1372 460414 for more details and to book.  Wheelchairs can be collected from the Security Desk in the Main Grandstand Foyer.

 

What WiFi facilities are there at PATS Sandown?

For free WIFI at PATS Sandown search for ‘Free Jockey Club WiFi’ and follow instructions.
Cards will be available at registration with these details on